CONFLICT OF INTEREST MANAGEMENT POLICY
KPC Brokers has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act. You can e-mail admin@kpcbrokers.co.za to request a copy of the FSP’s Conflict of Interest Management Policy.
COMPLAINTS POLICY
Should you wish to pursue a complaint against a key individual or representative of KPC Brokers, you should address the complaint in writing to us at admin@kpcbrokers.co.za. You can also request a copy of the FSP’s Complaints Management Policy from said e-mail address. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.sa or Share Call number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
TCF POLICY
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients. KPC Brokers values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
PROMOTION OF ACCESS TO INFORMATION POLICY
This information manual provides an outline of the types of records held by KPC Brokers and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).
Use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his/her personal information: https://inforegulator.org.sa/paia-guidelines/.
The following document and forms are available for download:
FORM 1 – Request for copy of Guide
FORM 2 – Request for access to record
FORM 3 – Outcome of request and fees payable
CYBER CRIMES
Please note in light of the increase in CYBER CRIMES, should you receive any communications purportedly from our offices notifying you of a change in bank details of any insurer, kindly disregard such notifications and contact our offices telephonically immediately, to alert us thereof.
CONTACT INFORMATION
KPC Brokers welcomes your comments regarding this Privacy Statement, please contact us by e-mail or postal mail.
INFORMATION OFFICER DETAILS
Contact Person: Michelle Potgieter
Tel: 012 804 2080
Cell: 083 253 2518
E-mail: michelle@kpcfin.co.za
Physical Address: 1015 Justice Mahomed Street, Brooklyn, Pretoria, 0011
Postal Address: P.O. Box 35910, Menloparl, 0102